Return, Refund & Cancellation Policy.

Because our products and services primarily consist of digital information, datasets, research outputs, and customized work, they cannot generally be returned in the same manner as physical goods. This policy explains when cancellations, replacements, credits, or refunds may be considered.

1 / Scope of This Policy

This policy applies to purchases made directly from inBiogen for products and services including:

• B2B business and company data;
• Researcher, scientist, academic, and institutional data;
• Customized contact or prospect datasets;
• Market and research intelligence;
• Data mining and research services;
• Custom research reports and database projects; and
• Other digitally delivered datasets or research-related products.

Where a separate quotation, proposal, order form, Statement of Work (SOW), Master Services Agreement (MSA), invoice, or other written agreement contains different cancellation or refund terms, the terms of that agreement will take precedence.

2 / Returns

Our data products and research deliverables are supplied digitally and are therefore not returnable once they have been delivered, downloaded, accessed, emailed, transferred, or otherwise made available to the customer.

A digital dataset cannot practically be “returned” because a copy of the information may remain with the recipient after delivery.

If you experience a genuine problem with a delivered product, please contact us as described under Section 5 — Data Issues and Refund Eligibility.

3 / Order Cancellation

Before Work or Data Preparation Begins

If you request cancellation before we have started preparing, researching, compiling, validating, customizing, or processing your order, we may cancel the order and provide a full refund of the amount paid.

After Work Has Begun

If work has already started, cancellation will be reviewed based on the amount of work completed and costs already incurred.

Depending on the circumstances, inBiogen may:

• deduct charges for work already completed;
• deduct any third-party or non-recoverable costs incurred for the project; and
• refund any remaining eligible balance.

Customized research, database creation, data validation, or other work performed specifically for a customer may become non-refundable once substantial work has commenced.

After Delivery

Orders cannot normally be cancelled after the dataset, report, research output, or other digital deliverable has been delivered or made available to the customer.

4 / Non-Refundable Situations

Except where required by applicable law or expressly agreed otherwise in writing, refunds will generally not be provided where:

• the data or deliverable has already been successfully delivered;
• the customer changes their mind after delivery;
• the customer’s requirements, strategy, target market, or business objectives change after the order is placed;
• the customer provided incorrect, incomplete, or unclear specifications;
• the delivered data complies with the scope, filters, criteria, or specifications agreed before purchase;
• the customer does not achieve a particular sales, marketing, lead-generation, research, publication, or commercial outcome from using the data;
• records become outdated after delivery due to normal changes in employment, organizations, contact information, research positions, company activity, or other real-world circumstances;
• the customer is unable to use the data because of software, systems, import requirements, or technical limitations that were not communicated and agreed before purchase;
• the customer has used, copied, distributed, exported, integrated, or otherwise consumed a substantial part of the delivered dataset; or
• the issue results from use of the data outside the agreed purpose or scope.

Unless specifically guaranteed in writing, inBiogen does not guarantee that every record will remain permanently current or that use of a dataset will produce a particular business or research result.

5 / Data Issues and Refund Eligibility

If you believe that the data or service delivered is materially different from what was agreed, please contact us at info@inbiogen.com within 7 calendar days of delivery.

Your request should include:

• your name and organization;
• invoice, order, or project reference;
• a description of the issue;
• examples of affected records or deliverables where applicable; and
• any supporting information that helps us verify the issue.

We will review the request and may first attempt to correct the problem by providing:

• corrected records;
• replacement data;
• missing information;
• an updated file;
• re-performance of the affected portion of the service; or
• another reasonable solution agreed with the customer.

A refund or account credit may be considered where, for example:

• a duplicate payment was made;
• payment was received but the agreed product or service was not delivered;
• the delivered dataset is materially different from the specifications agreed in writing;
• a significant technical defect makes the delivered file unusable and we are unable to correct or replace it; or
• inBiogen determines that a refund is otherwise appropriate after reviewing the circumstances.

Where only part of a dataset or service is materially affected, any refund or credit may be limited to the affected portion rather than the entire order.

6 / Data Accuracy and Changing Information

B2B and researcher information is dynamic. People change positions, organizations restructure, companies close or relocate, research interests change, websites are updated, and email addresses or other contact details may change over time.

We take reasonable steps appropriate to the agreed service to compile and provide useful information, but unless specifically stated in a written agreement, we do not guarantee 100% accuracy, completeness, deliverability, or continued validity of every data record.

Any specific accuracy, verification, replacement, or data-quality commitment agreed in a quotation, proposal, or contract will apply instead of the general provisions above.

7 / Custom Research and Customized Data Projects

Custom projects frequently involve research, manual work, data processing, validation, analysis, and resources committed specifically for a customer’s requirements.

For these projects:

• advance or milestone payments may be non-refundable once the corresponding work has commenced;
• changes to the original scope may result in additional charges;
• cancellation charges may reflect work completed up to the date of cancellation; and
• project-specific refund or cancellation terms stated in the quotation, SOW, or agreement will take precedence.

8 / Approved Refunds

If a refund is approved, it will normally be issued through the original payment method wherever practicable.

We will initiate an approved refund within 7–10 business days. The time required for the funds to appear in your account may vary depending on your bank, payment provider, card issuer, or international payment method.

Bank charges, payment gateway charges, currency-conversion costs, intermediary bank fees, taxes, or other transaction costs that are not recoverable by inBiogen may be deducted from the refund where permitted by applicable law and the applicable commercial agreement.

9 / Chargebacks and Payment Disputes

If you believe that a payment has been made incorrectly or that there is an issue with an order, please contact us before initiating a chargeback or payment dispute.

We will make reasonable efforts to investigate and resolve legitimate billing or delivery concerns promptly.

Fraudulent or unjustified chargebacks relating to products or services that were properly ordered and delivered may be disputed using relevant order, communication, payment, and delivery records.

10 / Business-to-Business Transactions

Our data products and related services are primarily intended for business, professional, institutional, scientific, and research use.

This policy is therefore designed principally for B2B transactions.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable law.

11 / Contact Us

Questions about cancellations, refunds, billing, or delivered data can be sent to:

Please include your invoice or project reference whenever possible so that we can review your request efficiently.